Moorfields Eye Centre at St George's Hospital

Summary

Moorfields Eye Centre at St George's is one of our district hubs, bringing expert eye care closer to patients' homes.

Located in the Lanesborough wing at St George's Hospital in Tooting, our eye centre provides comprehensive outpatient and diagnostic care for a wide range of eye conditions, as well as more complex eye surgery.

Treatment offered includes:

• Adnexal (outpatient & surgery)
• Cataract (outpatient & surgery)
• External disease (outpatient & surgery)
• General ophthalmology (outpatient)
• Glaucoma (outpatient & surgery)
• Medical retina (outpatient & surgery)
• Neuro Ophthalmology (outpatient)
• Optometry (outpatient)
• Orthoptics (outpatient)
• Paediatrics (outpatient & surgery)
• Strabismus (outpatient & surgery)
• Support services (outpatient)
• Vitreoretinal (outpatient & surgery) 

Getting to Moorfields, St George's Hospital

To improve your experience at Moorfields, we are making changes to how we manage our follow-up outpatient appointment process.

We’ve outlined the changes below and what that means for you. If you have any further questions, please do contact us using the contact information provided. 

What is the follow up outpatient waiting list?

Our outpatient waiting list is the list we use to manage your next outpatient appointments.

Why are you making changes to how my outpatient appointments are made?

We want to improve your experience as a patient at Moorfields by making the process of booking your next outpatient appointment more efficient. The new process will reduce the number of cancellations made, which will further increase the efficiency of our clinics, ensuring patients are seen when they need to be.

Instead of providing you with a date for your next appointment when you leave clinic, you will be placed on a managed list for your specific condition and your appointment will be booked on a date determined by the consultant who is managing your care.

This means you will receive your appointment date closer to the time you are due in. For example, if you are scheduled to see us for a follow up in six months’ time, we’d contact you with your appointment details approximately 6 weeks ahead of the date you are due in.

Those patients who need to be seen sooner, or reviewed more regularly, will still be provided with an appointment time before they leave clinic.

When will the changes take place?

The new process will happen automatically, so you are not required to take any action, unless you need to tell us of a change in your contact details. If you need to update your contact details or communication preferences, please email moorfields.outpatientbookingsbc@nhs.net 

What if I can’t make the appointment date?

If you are unable to attend the date provided, you will be able to contact us to arrange a date that is more suitable for you. There will be a contact phone number and email address on your appointment letter.

What if I am worried about my sight/eye health in between appointments and feel I need to be seen sooner?

If you feel that your condition does not require emergency attention, but you need to be seen before your next scheduled appointment, please let us know by contacting us with the details provided in your letter or text message. The consultant in charge of your care will, if required, arrange for you to be seen sooner, or they may give you advice on how to manage your condition in the time between your appointments, for example.

If you have serious concerns about your eye health, or if you experience sudden sight loss, it’s important that you let us know straight away. To do this, you can use our A&E service at City Road or log on to our online A&E platform, where you will be able to speak to a doctor. 

If you do not live close to London, or cannot access our online A&E service, please go straight to your nearest eye care unit.

What support can I get from Moorfields to help manage my eye condition in between appointments?

Please continue to follow the healthcare advice given to you by your team between appointments. If you are required to administer eye drops to keep your condition stable, please do so. If you need any further support, you can speak to one of our nurses via the nurse-led helpline on 0207 566 2345.

If you experience sudden sight loss, or eye injury, please attend your nearest eye care unit or log on to our online A&E service.

Who can I speak to about how my appointments are managed?

If you have any questions about your appointment, please contact the information on the appointment letter or text message provided. If you have any concerns or complaints about your care, you can contact our Patient Advice and Liaison (PALs) team by calling the team on 020 7566 2324, or by emailing them at moorfields.pals@nhs.net